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Become a member by signing up for a Singular account, and choose your preferred plan. Get exclusive access to life essentials of the highest possible quality, at cost price.

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FAQ

Here you can find the most frequently asked questions. If you cannot find an answer below don’t hesitate to reach out, we’re always here to assist. You can email us at hello@singular-society.com or visit our store in Stockholm.

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Membership

What is Singular Society?

Singular Society is an innovative new brand that offers products as a service. Our members get exclusive access to responsibly made products of the highest quality and design from some of the world’s best manufacturers – at the price of what they cost to make. No shortcuts, no markups, full transparency.

Where can I shop your products?

If you are a member of Singular Society you can shop our products here on www.singular-society.com or at our flagship store at Gamla Brogatan 28 in Stockholm, Sweden.

Why do I have to pay to be able to shop from Singular Society?

Singular Society is based on a membership model, where members pay a small monthly fee to get access to our assortment. As a Singular Society member you are able to buy our products for the price of what they cost to make, without any added profit margins. We see our products as a service towards our members, and not a source of income. Our business model is to operate with the income from the membership fees.

How much does the membership cost?

We have 2 different membership plans;

Base: cost 95 SEK or €9,5 / month (billed monthly), or 950 SEK or €95 / per year (billed annually).

Base allows you to purchase up to 5 items per month.

Plus: cost 195 SEK or €19,5 / month (billed monthly), or 1,950 SEK or €195 / per year (billed annually).

Plus allows you to purchase up to 25 items per month.

All memberships run for 12 months, with 30 days free opt-out, so it’s hassle-free to try. You can read more about our membership plans here. If you have bought any items during this period, you will need to return them in unused condition together with the original packaging and tags

How do I cancel my membership? And what are the criterias?

If you want to cancel your membership, you will need to let us know by emailing us at: hello@singular-society.com. Send your name and email address within the first 30 days of your membership period and you will be refunded for the membership fee. As mentioned above, you will need to return any bought items during this period, in unused condition together with the original packaging and tags.

Is it possible to cancel my membership after 30 days?

Yes, but unfortunately you will not be refunded for the membership period. After the free opt-out period (first 30 days) have passed, your membership is valid for another 11 months before it’s cancelled.

As a member, do I have to buy products from Singular?

No. It’s entirely up to the member to decide if, and when, to buy products from Singular Society.

What do I get from being a member of Singular Society?

The membership gives you access to The Singular Society’s product assortment, as well as exclusive access to events and pre-order opportunities.

How do I upgrade from Base to Plus?

If you want to upgrade to Plus, please click on the “Upgrade membership” button. You’ll find it on your account page. You can also send an email to hello@singular-society.com and confirm your upgrade. We will then change your membership status. The new rate will be applicable from the month that you upgrade, and your new monthly charge will be activated.

I have a Plus membership and want to downgrade to a Base membership, how do I proceed?

Downgrade from a Plus membership to Base is possible, but only within the first 30 days of your membership period, or after your first year (12 months). If you would like to proceed with a downgrade, please email us at hello@singular-society.com and we will assist you.

My account

I can’t log in to my account?

If you have problems accessing your account, please contact us by sending an email to: hello@singular-society.com

How do I reset my password?

You can click on "Forgot your password?" on the login page. You will then receive an email where you can create a new password.

What is my monthly purchase period?

Your monthly purchase period starts on the day that you paid for your membership. This is also the date when your new monthly allowances will be activated. You can find the specific date on your account page. Click on manage subscriptions ---> click on edit ---> there you will find all the relevant information about your subscription

What does invite friends mean?

As a Plus member, you can invite up to 3 friends that can join Singular Society directly, and choose a membership plan.

How do I unsubscribe to the newsletter?

As a member of Singular Society you automatically receive our newsletter ”The Singular Weekly”. You find the ”unsubscribe button” in the bottom of our newsletter.

Orders

Do I need to have an account to place an order?

Yes, you will need an account and an active membership to be able to place an order.

How do I change the quantity of products in cart?

You can change it by clicking on the cart. Change the quantity by adding a number in the box next to your item.

When do I receive my order?

It depends on which delivery option you have chosen when placing your order. Normally it takes between 1-5 working days. Delivery time for pre-order items is specified on the relevant product page.

Can I make any changes to my order or cancel it?

If you have placed an order and chosen home delivery or DHL, it is not possible to change your order. If you placed an order with in-store pickup or local delivery, please contact us at hello@singular-society.com and we will assist you.

Where can I find my order details once it has been placed?

You can find all information on the order confirmation that has been sent to your email address.

Can I change my address?

Yes. Simply go to your account, scroll down and click on the button VIEW ADDRESSES. Edit the addresses shown in the list.

Can I track my order?

Yes. The tracking is available in the shipping confirmation email that is sent to you when we ship your order.

Shipping & payment

Do you ship to my country?

We are shipping to all countries in the European Union.

What is the shipping cost?

For all orders the following rates and delivery time apply in business days. Please see our shipping prices below;

SE, DK, FI, NL: Budbee Home Delivery 75 kr (€ 7,5)

SE: DHL service point: 75 kr (€ 7,5)

SE: Pick up in store: Free

SE: Airmee express delivery*: 125 kr (€ 12,5) *Express delivery to greater Stockholm area within 3 h.

EU: UPS Standard: 75 kr (€ 7,5)

EU: UPS Express: 220 kr (€ 22)

Please note that for personalized ceramics orders, special shipping rates apply.

When will my order be shipped?

Normally between 1-5 working days depending on what delivery method you chose. Please read more about our Shipping here.

How can I track my shipment?

Once you have received your shipping confirmation, you will be able to track your order. You’ll find all information in the email.

What are your delivery options?

We have following delivery options available:

SE, DK, FI, NL: Budbee Home Delivery
SE: DHL service point
SE: Pick up in store: Free
SE: Airmee express delivery to greater Stockholm area within 3 h.
EU: UPS Standard
EU: UPS Express

For more information about delivery and shipping, click here.

What are the accepted payment methods?

We accept the following payment methods:

● Credit cards: Visa, Mastercard, Maestro, American Express, iDEAL, Bancontact
● Klarna Pay Later
● Klarna Slice It
● Klarna Pay Now
● Apple Pay

For more information about payments, please click here.

When will I be charged for my order?

You will be charged on the same day that you place your order.

Do I have to pay international taxes and duties?

Customers outside the EU: Please note, taxes and duties are not included in the price, and may be required when you receive your order. For customers in the UK, any products that are not produced within the EU will be subject to custom duties due to Brexit.

Please note that if you choose to pay by American Express, iDEAL, Bancontact, invoice (Klarna Pay Later) or installments (Klarna Pay Later or Klarna Slice It) additional fees may be applicable. If this is the case the additional fees will be stated at checkout.

Returns

What is your return policy?

We have a 14 day return policy. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, in its original packaging. You will also need the receipt or proof of purchase. When you return your online order, your shipping cost will not be refunded.

How do I return an item?

All returns should be with the same delivery option as the order.

For all online returns; please read the delivery note that is sent with your order, and follow the instructions. Please note that the shipping cost will not be refunded.

Can I exchange items?

If you have placed an order online, it is not possible to exchange the item. You will need to refund the item you want to change, and place a new order. You can change the color and/or the size of the same product at our store at Gamla Brogatan.

When will I receive my refund?

All refunds that are processed can take up to 5 working days before the amount is back on your bank account.

I am missing a return form?

If you need a new form, please contact us at hello@singular-society.com and we will assist you.

I paid with Klarna, how do I make a return?

You can request a return through Klarna and the invoice will be paused until the return is processed.

I want to make a claim?

If you receive defective products, please notify us immediately. If we consider the products to be defective, we will replace the defective products by sending a new one or make a full refund including shipping costs, depending on your preference. In both cases you have to return the defective products.

Products

What size should I buy?

Please see our size guide on the product page.

Do you offer sale items?

No. We always sell our products for the prize they cost to make, without any surcharge.

How do you decide which products to develop?

Being problem solvers, we want to create state of the art life essentials that make a difference to our members. Everyday products of the highest quality that will improve your life for a long time. Our product drops follow the seasons. We see our products as a service and our ambition is to make our members happy in the long run, therefore we encourage all our members to send us feedback on existing products and be part of our development going forward.

Can I request specific products?

Yes. And please do. We love to get suggestions from our members. If you request a certain product, and we can find a responsible way to develop it at a reasonable price, we will probably give it a try.

Do you sell gift cards?

No, we are not selling gift cards since you have to be a member to be able to shop our products.

The product I’m looking for is out of stock. What do I do?

Click on "Notify me when available" on the relevant product page, and add your email address. You will then receive an email when the product is back in stock.

Sustainability

How do you contribute to more sustainable consumption?

Our idea is to help people buy less by enabling them to buy better. Products of the highest possible quality that, if treated right, will stand the test of time and last for generations. It's better for you, it’s better for us. It’s better for everyone. We don’t make any money from our products, which enable us to work actively with supply and demand, creating collection sizes that meet our community demand. We never produce more than we can sell, and we don’t keep large stocks of leftover products.

What’s your sustainability goal?

As part of the HM Group we also share their sustainability goals. We consider the needs of present and future generations, and are aware that our entire business must be conducted in a way that is economically, socially and environmentally sustainable. Some of the largest areas in which we work actively are:

– Climate (We will be climate neutral by 2030 and climate positive by 2040).

– Packaging (All packaging will be reusable, recyclable or composted by 2025).

– Chemicals (We have zero discharge of hazardous chemicals from our textile and leather supply chain).

– Water (We will reduce water usage in production by 25 % by 2022).

– Materials (We will only use 100% recycled or other sustainably-sourced materials by 2030).

Do you want to read more visit https://hmgroup.com/sustainability/

What do you mean by ”responsibly made”, when describing your product development process?

We respect human rights and promote inclusion and diversity throughout our supply chain. Our products are made from responsibly sourced materials in partnership with leading manufacturers around the world. Transparency and education is key to our product development process and we collaborate with several sustainability certifications such as ”Good Cashmere Standard”, “REACH” and ”Global Organic Textile Standard”.

How do you absorb emissions?

An important part of our sustainability promise to become climate neutral is absorbing all our emissions – and to support sustainable ecosystems and local communities while doing so. We have decided to start by planting trees to help offset our carbon footprint and The Singular Forest is now growing in five different countries: Nepal, Colombia, Cameroon, Kenya and Tanzania.