FAQ

Please place your order before 19th of December for domestic deliveries and 16th of December for standard international shipping.

Yes, we have extended the return window to January 12.

Your order can be picked up at our new pick-up location, 15 meters from our flagship store in the Mood Galleria. The opening hours for the pick-up location are as follow:

Monday - Friday 10AM—7PM
Saturday 10AM—6PM
Sunday 11AM—5PM

We are not offering gift wrapping in our store; however, gift bags will be free of charge for members and will be given out if requested.

Unfortunately, we don’t offer gift wrapping at our warehouse.

Yes, as long as you have the order number of the original purchase. Please note that if you’d like to return the gift, the money will automatically be returned to the cardholder.

We are currently experiencing a high volume of customer inquiries. Please allow us 3-4 weeks to process your refund.

Due to higher volumes of orders, it will unfortunately take longer than usual for your order to arrive.

If your order was shipped with Budbee, you don’t need a return label, as Budbee will take care of it when they pick up your return. If your order was shipped with PostNord, DHL or UPS, contact us at hello@singular-society.com, and we will assist you further.

Singular Society is a new innovative service that offers premium products at the price they cost to make. Responsibly made life essentials in the highest possible quality, by some of the world's best manufacturers.

If you are a member of Singular Society you can shop our products here on www.singular-society.com or at our flagship store at Regeringsgatan 48 in the Mood Galleria in Stockholm, Sweden.

As a Singular Society member, you are able to buy our products for the price of what they cost to make, without any added profit margins, in return for a small membership fee. 

If you’re not a paying member of Singular Society, but still want to purchase our products, you can now do so without committing to a full-year membership. Checkout as a guest and get access to our assortment, at a more traditional price point.

It cost 95 SEK or €9,5 / month (billed monthly).

The membership run for 12 months, with a 14 days free opt-out period.

Singular Society membership plans run for 12 months from the day you sign up for your membership. When the 12-month period has ended, your membership will be automatically renewed with 1 month notice. 

If you are a new member, you may cancel your membership within the first 14 days as long as you return all products unworn or unused in its original packaging.

If you want to cancel your membership, you will need to let us know by emailing us at: hello@singular-society.com. Please include your name and email address.

After the opt-out period (first 14 days) have passed, your membership plan runs for 12 months from the day you signed up for your membership.

No. It’s entirely up to the member to decide if, and when, to buy products from Singular Society.

The membership gives you access to buy The Singular Society’s product assortment at cost price, as well as exclusive access to events and pre-order opportunities.

If you want to try Singular Society and dip your toes in the water before you commit, you can checkout as a guest. With this membership you don’t pay a monthly fee, but instead pay the full retail price on the products you buy. To save 50-80% on the products you buy, just upgrade to the Annual Membership anytime you want!

If you have problems accessing your account, please contact us by sending an email to: hello@singular-society.com.

You can click on "Forgot your password?" on the login page. You will then receive an email where you can create a new password.

You can invite friends that can join Singular Society directly.

As a member of Singular Society you automatically receive our newsletters. You find the ”unsubscribe button” in the bottom of our newsletter.

Yes, you will need an account and to be able to place an order.

You can change it by clicking on the cart. Change the quantity by adding a number in the box next to your item.

It depends on which delivery option you have chosen when placing your order. Normally it takes between 1-5 working days. Delivery time for pre-order items is specified on the relevant product page.

If you have placed an order and chosen home delivery or DHL, it is not possible to change your order. If you placed an order with in-store pickup or local delivery, please contact us at hello@singular-society.com and we will assist you.

You can find all information on the order confirmation that has been sent to your email address.

Yes. Simply go to your account, scroll down and click on the button VIEW ADDRESSES. Edit the addresses shown in the list.

Yes. The tracking is available in the shipping confirmation email that is sent to you when we ship your order.

We are shipping to all countries in the European Union.

For all orders the following rates and delivery time apply in business days. Please see our shipping prices below;

SE: Budbee Home Delivery 49 kr (€ 4,9)

SE: DHL service point: 75 kr (€ 7,5)

SE: Pick up in store: Free

EU: UPS Standard: 75 kr (€ 7,5)

EU: UPS Express: 440 kr (€ 44)

Please note that for personalized ceramics orders, special shipping rates apply.

Normally between 1-5 working days depending on what delivery method you chose. Please read more about our Shipping here.

Once you have received your shipping confirmation, you will be able to track your order. You’ll find all information in the email.

We have following delivery options available:

SE: Budbee Home Delivery
SE: DHL service point
SE: Pick up in store: Free
EU: UPS Standard
EU: UPS Express

For more information about delivery and shipping, click here.

We accept the following payment methods:

● Credit cards: Visa, Mastercard, Maestro, American Express, iDEAL, Bancontact
● Klarna Pay Later
● Klarna Slice It
● Klarna Pay Now
● Apple Pay

For more information about payments, please click here.

You will be charged on the same day that you place your order.

We have a 14 day return policy. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, in its original packaging. You will also need the receipt or proof of purchase. When you return your online order, your shipping cost will not be refunded.

All return deliveries have a cost of 49 SEK or 4.90 EUR that will be deducted from the total refunded amount. Returns in our store remain free of charge.

All returns should be with the same delivery option as the order.

For all online returns; please read the delivery note that is sent with your order, and follow the instructions. Please note that the shipping cost will not be refunded.

If you have placed an order online, it is not possible to exchange the item. You will need to refund the item you want to change, and place a new order. You can change the color and/or the size of the same product at our store in the Mood Galleria.

All refunds that are processed can take up to 5 working days before the amount is back on your bank account.

If you need a new form, please contact us at hello@singular-society.com and we will assist you.

You can request a return through Klarna and the invoice will be paused until the return is processed.

If you receive defective products, please notify us immediately. If we consider the products to be defective, we will replace the defective products by sending a new one or make a full refund including shipping costs, depending on your preference. In both cases you have to return the defective products.

Please see our size guide on the product page.

Discontinued and last chance items from previous collections can be found in The Archive. 
The Archive section is only available to members, and requires a minimum spend of €10 / 100 SEK.

Being problem solvers, we want to create state of the art life essentials that make a difference to our members. Everyday products of the highest quality that will improve your life for a long time. Our product drops follow the seasons. We see our products as a service and our ambition is to make our members happy in the long run, therefore we encourage all our members to send us feedback on existing products and be part of our development going forward.

Yes. And please do. We love to get suggestions from our members. If you request a certain product, and we can find a responsible way to develop it at a reasonable price, we will probably give it a try.

Yes, we sell gift cards that can be bought both online and in our store. Please read more here.

Click on "Notify me when available" on the relevant product page, and add your email address. You will then receive an email when the product is back in stock.

All our products are sold at cost price without any added margin. Cost price means the total amount of money we pay our manufacturers to produce a product – including raw materials, labour, packaging, sampling, prototyping and testing. The Singular Society price also includes shipments, transports, storage, warehouse handling, VAT, Co2 Offset and a transaction fee. Sometimes the cost of the production process changes due to price changes in raw materials, transportation or global macro changes, to name a few examples, then it also affects our price. The price of a product can increase, but also decrease, depending on the change. And over time, as we grow our member base and become more efficient in production, you can expect many prices to decrease as well, which is a great mechanic – the bigger we get, the better it becomes.

Our idea is to help people buy less by enabling them to buy better. Products of the highest possible quality that, if treated right, will stand the test of time and last for generations. It's better for you, it’s better for us. It’s better for everyone. We don’t make any money from our products, which enable us to work actively with supply and demand, creating collection sizes that meet our community demand. We never produce more than we can sell, and we don’t keep large stocks of leftover products.

As part of the HM Group we also share their sustainability goals. We consider the needs of present and future generations, and are aware that our entire business must be conducted in a way that is economically, socially and environmentally sustainable. Do you want to read more visit https://hmgroup.com/sustainability/.

We respect human rights and believe inclusion and diversity is important throughout our supply chain. Our products are made from responsibly sourced materials in partnership with leading manufacturers around the world. Transparency and education is key to our product development process. We collaborate with sustainability certification ”Good Cashmere Standard” and we comply with “REACH”, the European chemical legislation.

An important part of our sustainability promise, to become climate neutral by 2030 and climate positive by 2040, is absorbing our emissions. To help offset our carbon footprint we have decided to plant trees. The Singular Forest is now growing in five different countries: Nepal, Colombia, Cameroon, Kenya and Tanzania.