Terms And Conditions

Dessa avtalsvillkor finns inte översatta till svenska. Det är viktigt att du förstår innehållet i avtalsvillkoren. Om du inte förstår avtalsvillkoren, vänligen kontakta Singular innan du accepterar.

Ces termes et conditions ne sont pas traduits en français. Il est important que vous compreniez le contenu des termes du contrat. Si vous ne comprenez pas les termes de l'accord, veuillez contacter Singular avant d'accepter.

Diese Geschäftsbedingungen werden nicht ins Deutsche übersetzt. Es ist wichtig, dass Sie den Inhalt der Vertragsbedingungen verstehen. Wenn Sie die Bedingungen der Vereinbarung nicht verstehen, wenden Sie sich bitte vor der Annahme an Singular.

1. General

The following terms and conditions (“Terms and Conditions”) are valid between you and Singular AB (Reg. No. 559226-1647) (“Singular”, “us”, “we”) and apply to all use of and orders placed on Singular’s website www.singular-society.com (“Website”).

By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and that you accept to be bound by them. Before you accept the Terms and Conditions you shall also read and understand our Privacy Policy [LINK].

Orders may only be placed by individuals that are 20 years or older. Please note that we presently only deliver our products within the EU.

Singular reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Please note that the Terms and Conditions valid for your order is always the Terms and Conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference. 

Please note that Singular does not guarantee that all products presented on the Website are in stock or are available for purchase. Singular preserves its right to stop selling a product. 

The language of the Terms and Conditions is English. 

2. Placing an order

Please make sure that you read and understand the Terms and Conditions before you place an order.

Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you place your order. 

If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

3. Order confirmation 

After submitting your order, Singular will send you an automatic order confirmation via e-mail to confirm that we have received your order and that we will start to control the availability of the order. Please note that the order confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order. For more information, please see section

4. Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose to not accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.

Please note that Singular does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. 

If we already have received payment for the order we will refund the amount to you should we for any reason not accept your order. 

5. Colors

Singular’s goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your device, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Singular cannot be held responsible for any such discrepancy. 

6. Prices

The prices and delivery costs shown on the Website include VAT.

The prices and delivery costs shown on the Website may vary from time to time and Singular is not bound by the price until Singular has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website. 

If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Singular always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will repay the amount to you. 

Please also note that Singular may cancel the order even if it has been accepted by Singular under the condition that you realized or should have realized that the price information was incorrect. 

Please note that the delivery costs are not included in the prices for the goods. The delivery costs are shown in connection with the shipping methods at the checkout stage, and below in Section 8. 

7. Payments

We use Shopify’s payment services. For more information, please see Shopify’s Payment Terms [LINK]. 

We accept the following payment methods: 

• Credit cards: Visa, Mastercard, Maestro, American Express
• Klarna Pay Later 
• Klarna Slice It
• Klarna Pay Now
• iDEAL
• Bancontact
• Apple Pay

When you pay with a credit card the purchase amount is reserved prior to Singular’s acceptance of the order. The purchase amount is debited once Singular has accepted your order by sending you the shipping confirmation.  

Please note that we are unable to cancel an order once the order has been sent to our warehouse. If you wish to cancel an order we kindly ask you to return the order in accordance with Section 9.

We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order. 

Please note that if you choose to pay by American Express, iDEAL, Bancontact, invoice (Klarna Pay Later) or installments (Klarna Pay Later or Klarna Slice It) additional fees may be applicable. 

8. Delivery

Shipping methods

We ship within the EU from our warehouse in Stockholm, Sweden. We offer different shipping methods to meet your needs. Please see all shipping alternatives, estimated delivery time and costs below.

Your order will be shipped within an estimated time of 10 hours from the time you receive your shipping confirmation on business days (not including public holidays).

Destination: Sweden

Postnord Service Point, cost SEK 49 (€4,9), delivery time 2-4 business days.

Budbee Home Delivery*, cost SEK 55 (€5,5), delivery time 2-4 business days.

DHL Service Point, cost SEK 75 (€7,5), delivery time 2-4 business days.

Pick up: If you are in Stockholm, you may choose to collect your order with personal ID at our store at Regeringsgatan 48, Mood Galleria, Stockholm, Sweden. Pick-up at our store is free of charge. Find our opening hours here [LINK].

* Budbee offer home delivery between 5 PM and 10 PM.

Destination: Europe

Budbee Home Delivery, cost SEK 65 SEK (€6,5), delivery time 2-5 business days (available in DK & FI).

Postnord Service Point, cost SEK 90 (€9), delivery time 2-5 business days (available in DK and DE).

UPS Standard, cost SEK 120 (12 €), delivery time 3-5 business days.

DHL Standard, cost SEK 95 (9,5 €), delivery time 3-5 business days.

UPS Express, cost SEK 440 (44 €), delivery time 1-3 business days. 

DHL Express, cost SEK 300 (30 €), delivery time 1-3 business days. 

Please note that we are unable to change the delivery address once the order is placed, that we cannot cancel an order once it has been sent to our warehouse, and that delivery to rural addresses may result in longer delivery times. 

The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If Singular fails to deliver within 30 days, you may have the right to cancel the purchase.  

Extended delivery time

Please note that some products are offered on a pre-sale basis. These products may have an extended delivery time. These products must be delivered from our suppliers, resulting in an extended delivery time. If an extended delivery time is applicable for a product, this will be clearly stated for the respective product and at checkout. 

9. Right of withdrawal, returns and other rights

Withdrawal

You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to Singular within 14 days of the date on which you have received the product. The notice may be sent in different ways. Preferably, you can use our return form provided together with the delivery. You can also use the standard form that can be found at Konsumentverket’s Website [LINK]. Please send the notification to our address at Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden or e-mail it to hello@singular-society.com. 

Please note that you do not need to use the special forms but may send us a letter or an e-mail to the above-referenced mailing and e-mail addresses including information that you will withdraw or exchange your purchase. If you send us an e-mail we will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us. You may wish to keep a copy of your cancellation notification for your own records.

Refund relating to the right of withdrawal

If you choose to withdraw your purchase in accordance with the terms set forth in this section 9, Singular will issue a refund of the amount paid to Singular. 

Singular will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that Singular has received the product/s from you or if Singular has obtained proof that the products have been sent back to Singular. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method. You will never be charged extra if another payment method is used. 

Please note that Singular only issues a full refund if the product/s are in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, Singular then has the right to withhold such amount of the refund. 

Please note that if you have chosen a delivery method other than Singular’s standard shipping service we will only refund the shipping costs with an amount equal to our standard shipping service. 

To avoid a deduction, please make sure all products are in the exact same condition as you when received them, with tag and seal still attached. All shoes must be tried on a carpeted surface until you have decided to keep them. Shoes must be returned in their undamaged original shoe box which is considered to be a part of the product.

Exchanges

Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section 9. All exchanges are based on stock availability.

If you wish to exchange a product for a new product and/or size you may simply withdraw your previous purchase and place a new order with your preferred payment method. The new order is paid for separately and will be handled as a new order. 

Shipping costs for returning the products

Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and Singular has no obligation to pay such costs.

Exceptions / non-returnable items 
Certain types of items cannot be returned, such as hygiene products, made-to-order (personalized ceramics and stationery, and clothing), food and beverage and underwear. Please get in touch with us if you have questions or concerns about your specific item at hello@singular-society.com. 

Returning the products

Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable and no later than 14 days after sending your notice.All return deliveries have a cost of 49 SEK or 4.90 EUR that will be deducted from the total refunded amount. Returns in our store remain free of charge.

When returning please follow the steps below.

• Place the product(s) in the original shipping box, or any other solid carton box.
• Fill out the returns form and include it inside the box.
• Close the box and tape it securely.
• Place the return shipping label on the box over the prior delivery information.
• Return at your nearest delivery point.
• Please send the package to:

Singular c/o STOREX AB
Lillsjövägen 13
146 50 Jordbro
Sweden 

We prefer that products are returned through Singular’s return service to ensure they are protected and insured during transit. However, you may return the products by any secure transport.

10. Defective products 

If you receive defective products, please notify us immediately. According to the Consumer Act (2022:260) you are entitled to complain about defective products within three years. However, you must always notify Singular within a reasonable time after you have detected that the products are defective. If Singular considers the products to be defective, Singular will, depending on your preference, replace the defective products or make a full refund including shipping costs. In both cases you have to return the defective products. Please see more information about your legal consumer rights in the Consumer Act (2022:260) or by visiting www.hallåkonsument.se.

11. Singular’s quality guarantee

Singular acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.

12. Copyright permission notice

Copyright in the documents provided in this Website (including, without limitation, the trademarks of Singular, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Singular and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Singular. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

For press inquiries, please contact Patriksson PR: jonathan.nyborg@patrikssongroup.com 

13. Trademarks

Singular's trademarks include but are not limited to the Singular name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks. 

14. Cookies

Cookies are used on the Website to improve your browsing experience. Cookies may for example identify your device, allowing the Website to recall your personal settings.

For more information regarding Singulars use of cookies, please see our Cookie Policy [LINK].

15. Resale Policy 

You may purchase products on the Website for personal use only and not for commercial use. By placing an order on the Website, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. 

16. Information on the Website 

Singular cannot promise that the content of the Website is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Singular may, at any time, amend the content of the Website. Although Singular strives to display the correct texts, images and pricing on the Website and online shop, errors may occur.

Part of the services provided through the Website are provided by third party operators, such as certain payment service providers. In situations where Singular acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Singular cannot be held responsible for any damage caused from using the Website or, for that matter, not being able to use the Website. Singular cannot guarantee problem-free, uninterrupted, and secure access to the Website.

17. Links

The Website may contain links to other Websites beyond our reach. We cannot be held liable for content or privacy policies of such fWebsites.

18. Violation of rules

Singular reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the Website.

Individuals violating the restriction of password-protected areas of the Website may be subject to prosecution.

19. Singular’s responsibility

Singular’s liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Singular assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

Singular’s liabilities to you will never exceed your total purchase amount for each order, unless otherwise is stipulated by law. 

In case of force majeure, Singular’s obligations will be suspended. The contract between you and Singular can, in such cases, be partially or fully terminated by yourself or by Singular.

20. Provisions severability

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead, the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

21. Governing Law 

These Terms and Conditions are governed by the laws of Sweden. Except where prohibited and without limitation to any statutory rights for consumers, all disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Stockholm, as the court of first instance. 

For Swedish customers, please note that you may also file possible claims against Singular before the National Board for Consumer Disputes (ARN):

Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, www.arn.se

For European customers, please note that you may also file possible claims against Singular by using the European Online Dispute Resolution (available in all EU-languages) at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SV. 

When using the European Online Dispute Resolution, please refer to our e-mail: hello@singular-society.com 

22. Company information

Singular AB, reg.nr 559226-1647
Company address: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden
Store address: Regeringsgatan 48, Mood Galleria, Stockholm, Sweden
E-mail: hello@singular-society.com 

23. Version of the terms and conditions

The latest update of the Terms and Conditions of Singular was made in October 2024.