Care instructions
Shipping & Returns
Shipping
We are shipping to all countries in the European Union. For all orders the following rates and delivery time apply in business days.
| Shipping methods | Cost | Days |
| SE: Airmee Home Delivery | 65 kr (€6,5) | 1-2 |
| SE, DK, FI, NL: Budbee* | 75 kr (€7,5) | 1-3 |
| SE: DHL Service Point | 75 kr (€7,5) | 1-3 |
| SE: Pickup in Store** | Free | 1 |
| SE: Airmee Express Delivery*** | 125 kr (€12,5) | 3 hours |
| EU: UPS Standard | 75 kr (€7,5) | 2-5 |
| EU: UPS Express | 220 kr (€22) | 1-3 |
* Budbee Home Delivery deliver to your door between 5 PM and 10 PM in the following cities:
Sweden: Stockholm, Göteborg, Malmö, Lund, Helsingborg, Linköping, Örebro, Uppsala, Västerås, Norrköping, Jönköping, Södertälje, Eskilstuna, Borås and Trelleborg.
Denmark: Copenhagen
Finland: Helsingfors, Vantaa, Åbo, Tammerfors, Uleåborg and Espoo
Netherlands: All cities
** Pickup your order for free in our store at Gamla Brogatan 28 in Stockholm.
*** Airmee Express is a local home delivery service. Airmee is delivering within 3 hours from our flagship store to the greater Stockholm area. Your order will be delivered within 3 hours if you place your order, Monday to Friday between 11AM and 3PM. Otherwise, your order will be delivered to you on following store opening day.
Exchanges & Returns
Complete your return within 14 days of receiving your order:
- Fill in the return form and place it inside the parcel together with the item(s) you wish to return.
- Attach the return shipping label on top of the old shipping label and remove or delete other labels on the parcel.
- Sweden: Hand in your parcel to nearest DHL Service Point, schedule a pickup with Airmee/Budbee through the delivery link you received in text message from Airmee/Budbee or complete your return for free in our store in Stockholm.
- EU: Schedule a pickup or drop off the parcel at your nearest UPS access point via ups.com.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. When you return your order your shipping cost will not be refunded.
If you want to hand in a return you have purchased in our store you need to complete it within 14 days as well.
Exchanges
The fastest way to exchange an item is to return it as described above, and make a separate purchase for the new item.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as hygiene products, food and beverage and underwear. Please get in touch if you have questions or concerns about your specific item.
Claims
If you receive defective products, please notify us immediately. If we considers the products to be defective, we will, depending on your preference, replace the defective products by sending new one or make a full refund including shipping costs. In both cases you have to return the defective products.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded through your original payment method. We will not refund the shipping cost. Please remember it can take some time for your bank or credit card company to process the refund.